by J.M. Lacey | Oct 18, 2021 | Customer relationships
As consumers of products and services, we seek to add something to our lives that will make them easier and/or more enjoyable. When companies guarantee to fulfill a need or desire, we expect them to live up to their promises. As employees and employers, our goals are...
by J.M. Lacey | Feb 17, 2021 | Podcasts
Many people are trying to navigate a different work environment while making decisions that affect how they move forward. Caught in the middle, employees hold back asking for help. What are some ways employees can approach their manager for help? When asking for a...
by J.M. Lacey | Feb 25, 2020 | Customer relationships
Not long ago, I had lunch with a friend at a local restaurant. I had visited this restaurant several months earlier and was disappointed that half the items listed on the menu were unavailable. I tried several times to order something, only to be told they were “out.”...
by J.M. Lacey | Feb 14, 2017 | Relationships
Not everyone is in a position to meet a prospect in person. And a face-to-face doesn’t guarantee we will secure that relationship. Meetings can backfire because of many factors, including our tone of voice, the way we look, the clammy handshake, our laid back or rigid...
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