by J.M. Lacey | Feb 28, 2017 | Company organization
Organizations routinely conduct surveys. Whether internal or external, businesses want to know what’s working and what isn’t. They need to understand where the weak points are so they know what to strengthen and how. Feedback from sources within the organization...
by J.M. Lacey | Feb 21, 2017 | Company organization
I’ve written before that silence is a loyalty killer. No communication chips away at trust, causing doubts to creep in and rumors to become a destroyer of all good in humanity. Or something close to that. Partial communication is when something is said or alluded to...
by J.M. Lacey | Feb 14, 2017 | Relationships
Not everyone is in a position to meet a prospect in person. And a face-to-face doesn’t guarantee we will secure that relationship. Meetings can backfire because of many factors, including our tone of voice, the way we look, the clammy handshake, our laid back or rigid...
by J.M. Lacey | Feb 7, 2017 | Customer relationships
I admit it – I’m kind of hooked on online ordering. No driving, no wait time, a few clicks and I’m done. If it’s not what I expected, I send it back. So let’s just say I’m pretty accustomed to the ease of this process. Once I’ve placed the order, I receive a notice...
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