by J.M. Lacey | May 10, 2024 | Writing
Not long ago I sat to write a thank you card to a dear friend. It’s a mental process, really. It begins with the card or letter I receive with a small gift in the mail. My heart is instantly warmed when I see our handwritten address and the return address of the...
by J.M. Lacey | Apr 24, 2024 | Company organization
Dependability is something every business owner and leader desires when it comes to doing business both internally and externally. When we hire staff, we have expectations. When we sign a contract with another company, we have criteria. There is nothing more...
by J.M. Lacey | Apr 8, 2024 | Relationships
Brand storytelling is more than just “once upon a time” to “the end.” For companies, it’s taking data and customer challenges and weaving them into content that is interesting, telling, and more narrative than corporate speak. And interestingly, your story can be told...
by J.M. Lacey | Oct 18, 2021 | Customer relationships
As consumers of products and services, we seek to add something to our lives that will make them easier and/or more enjoyable. When companies guarantee to fulfill a need or desire, we expect them to live up to their promises. As employees and employers, our goals are...
by J.M. Lacey | Feb 17, 2021 | Podcasts
Many people are trying to navigate a different work environment while making decisions that affect how they move forward. Caught in the middle, employees hold back asking for help. What are some ways employees can approach their manager for help? When asking for a...
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