by J.M. Lacey | Feb 27, 2018 | Writing
When was the last time you received a thank you card or letter? If you’ve ever watched a period-piece movie, perhaps based on a Jane Austen or Charlotte Brontë novel, one thing you’ll notice in these kinds of settings is the attention given to letters. Before...
by J.M. Lacey | Jul 18, 2017 | Internal communications
4 steps to change this behavior Internal communications involves something quite special – working with people. Communications is about relationships. Although this might seem as though this thought is a “no-brainer” on the outset, this is something that is often...
by J.M. Lacey | Mar 21, 2017 | Relationships
Beth* spent years learning her trade and understanding the company where she worked. Through training and other courses offered through her workplace, she developed valuable skills. She eventually worked her way to the management level and oversaw a team of 10. One...
by J.M. Lacey | Feb 7, 2017 | Customer relationships
I admit it – I’m kind of hooked on online ordering. No driving, no wait time, a few clicks and I’m done. If it’s not what I expected, I send it back. So let’s just say I’m pretty accustomed to the ease of this process. Once I’ve placed the order, I receive a notice...
by J.M. Lacey | Jan 31, 2017 | Leadership
Have you started a new job? Changed positions in your company? Climbed higher on the corporate ladder toward your bigger goals? A new role is exciting. And it can be overwhelming at first. You’re trying to learn about the organization, meet people and understand how...
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