by J.M. Lacey | Apr 21, 2024 | Customer relationships
One of my go-to organizations for helping me find safe products and food is the Environmental Working Group (EWG). Instead of looking for the “Good Housekeeping Seal of Approval” that used to be the reigning symbol of product trust, I search for the EWG seal of...
by J.M. Lacey | Oct 18, 2021 | Customer relationships
As consumers of products and services, we seek to add something to our lives that will make them easier and/or more enjoyable. When companies guarantee to fulfill a need or desire, we expect them to live up to their promises. As employees and employers, our goals are...
by J.M. Lacey | Feb 25, 2020 | Customer relationships
Not long ago, I had lunch with a friend at a local restaurant. I had visited this restaurant several months earlier and was disappointed that half the items listed on the menu were unavailable. I tried several times to order something, only to be told they were “out.”...
by J.M. Lacey | Feb 7, 2017 | Customer relationships
I admit it – I’m kind of hooked on online ordering. No driving, no wait time, a few clicks and I’m done. If it’s not what I expected, I send it back. So let’s just say I’m pretty accustomed to the ease of this process. Once I’ve placed the order, I receive a notice...
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